Get new similar jobs by email for

1st Line IT Support Engineer /...

Bluetown Online Banner

1st Line IT Support Engineer / IT Helpdesk Support

Job Title: 1st Line IT Support Engineer

Location: Telford

Salary: Attractive, dependant on experience

Job Type: Full Time, Permanent - Immediate Start

The Company

Our Client is the UK's market leader in outsourced waste management and recycling services. They are looking for individuals who share their people-first philosophy and can help them continually innovate and grow through their insights, innovation and unique talents.

The Team

Here in the IT department, they are committed to developing their team toward technological specialism. They operate a regimented task-orientated work ethic and provide all possible opportunities for exposure to new and exciting technologies. In the coming year alone, they have a significant push towards tech-enablement across their estate, looking for opportunities for efficiency, future proofing and improved customer experience. This should help the business achieve the result of £200M turnover within three years… Join the team and tackle this challenge with them!


You've worked in a regimented IT helpdesk environment before, either for an IT business or a corporate IT department for a large business. You are ambitious and looking to expand your knowledge and experience, through exposure to new technologies and business scenarios. You are target focused, results driven and fastidious about quality. You are amiable, tenacious, gregarious and you know how to work with users in pressure situations and have sights set on quick promotion. If this sounds like you, then we want you on our side!

  • To provide initial helpdesk support for users of Reconomy IT hardware and software ensuring all calls are logged and resolved in a timely manner, within a regimented helpdesk environment, using remote assistance, telephone support and site visit support.
  • To investigate, diagnose and resolve IT support issues where possible, working with users, other staff and third party suppliers as appropriate.
  • Taking ownership for the resolution of issues, monitoring progress and applying the escalation procedure as necessary.
  • To ensure consistent delivery of high quality services to all clients.
  • Assist with agreed plans to install or upgrade items of hardware and/or software as directed.

Key Skills and Experience
  • 1st Line Support experience
  • Microsoft experience with good knowledge of Windows 10 and Active Directory
  • Excellent communication skills and telephone manner
  • Ability to set expectations and communicate results.
  • Good understanding of Ethernet networking and TCP/IP stack.

Please click the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of: 1st Line IT Support Engineer, SQL, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1st Line Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer, IT Systems Support, Citrix, Cloud Technician, 1st Line Support may also be considered for this role.

About Bluetown Online

About Bluetown Online
We're an online recruitment agency that believes in delivering results. We're specialists in online resourcing, search and selection, candidate attraction and recruitment strategies. We manage recruitment campaigns from start to finish targeting active and passive candidates and have successfully hired the best talent for companies across a range of diverse industries throughout the UK.

We've grown quickly since our inception in 2010 and we've a dedicated team of trained specialists who are well versed in attracting qualified employees to fit the needs of every organisation we work with.

Job Summary

  • Company
    Bluetown Online LTD
  • Location
    Telford, MID TF42AX
  • Job Type
    Full Time
  • Job Category:
    IT/Software Development
  • Occupations:
    Desktop Service and Support
    General/Other: IT/Software Development
  • Industries
    Computer/IT Services
  • Education Level
  • Job Reference Code
  • Contact:
    Alanna Doyle
  • Email:
    Apply by Email
  • facebook
  • twitter