Company:     Vivio

Location:       Chester

Job Type:       Permanent: Monday–Friday

Description:

Well motivated, enthusiastic individual required to join the Client Services Department for a dynamic established business to business mobile solutions Company in Chester city centre. Ideally the successful candidate will have excellent organisation and communication skills with the ability to work fast and accurately under pressure. Full training will be provided with ongoing development for the successful candidate. Future progression opportunities available for the right candidate. However, experience in the mobile industry is essential and experience of working with O2 would be an advantage but is not essential. 

Key responsibilities & requirements:

1. Experience in telecommunications industry.
   
2. Planning and prioritising daily activities is a requirement.
3. Taking incoming and outgoing calls in a professional and helpful manner
4. Dealing with internal and external emails from both Clients and sales team
5. Liaise regularly with O2, Orange and Vodafone on behalf of the Client
6. Provide monthly bill analysis using online billing systems and excel
7. Process porting of numbers between networks and provide support
8. Provide technical support on handsets and network issues
9. Maintain and update client accounts using multiple systems
10. Achieve monthly activity and service related targets.

Candidates will also need the ability to manage their workload and prioritise tasks and will require excellent skills in all aspects of Microsoft office, especially excel.

Experience working for a mobile network or network partner in a customer service or retention type environment an advantage.

If this role is of interest to you please provide your CV to careers@vivio.co.uk