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Virgin media

Customer & Field Operational Support Officer – Birmingham

  • Birmingham, MID
  • Full Time
  • £
    15,200 basic & up to 22,800 plus amazing benefit
Customer & Field Operational Support Officer – Birmingham
£15,200 basic & up to £22,800 plus amazing benefit

Our customers expect to be dazzled. Whether it’s TV, mobile, home phone or super-fast broadband services across the UK, at Virgin Media we’re 110% focused on making their lives easier, richer and a little bit more fun.

It’s doing things differently. It’s changing the game. And to make that happen our people need to be a little bit different too. Forget about pen pushers and clock watchers. Our people are super sharp and switched on. Flexible, friendly, and up for any challenge. So if you join us as a Customer & Field Operational Support Officer in our new Network Expansion division get ready for something new.

Quite simply, you’ll be the driving force behind getting our customers up and running. You’ll work in partnership with our Construction engineers to ensure we give them all the information they need to be able to ensure we can deliver our services to our customers – a true brand ambassador role! You will plan ours and other utilities network underground to give the best possible service.

A confident and cheerful communicator with bags of energy, you have a truly adaptable and flexible approach to everything you do. What's more, because you’re so very well organised, you remain unfazed at busy times, even when multi-tasking becomes the order of the day. Oh, and you must be willing to work a rotational shift pattern that covers 08:30 – 19:30, including Saturdays and the occasional Sunday (though not every day of course - work/life balance and all that).

Join and you’ll be part of the Virgin Media family. You can trust us to do the right thing by you. We’re a great place to work – and we offer impressive benefits too. Get ready for a generous holiday allowance, contributory pension, performance related bonus and, of course, discounts on our fantastic mobile, broadband and cable.

Ready to TURN IT ON?

About Us

A job with Virgin Media is no ordinary job

Being part of a Virgin company means we don't just want to be proud of what we do, we also want to celebrate how we do it.

That's why we all share a set of values, the same values shared by everyone in every Virgin company, to help guide us.

To give you a helping hand, we've used our values to describe what working for Virgin Media will give you, and what we'll ask for in return.

If they strike a chord, then we want to hear from you...

Job Summary