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GERMAN SPEAKING - CUSTOMER SER...

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GERMAN SPEAKING - CUSTOMER SERVICE ADVISOR

GERMAN SPEAKING - CUSTOMER SERVICE ADVISOR

(German & English)

SALARY: £19,500 - £21,000 Plus EXCELLENT Bonus & Benefits

The Customer Service representative will deal with customers remotely using all the means, systems and procedures put at their disposal in order to find the best possible solution for their customers. They manage incoming and outgoing contacts: phone calls, emails, letters, chat, instant messaging, social media…and ensure full customer satisfaction at all times.

CUSTOMER CARE & METHODS

  • Active listening to customers in order to service their needs, through a thorough discovery of the customer requirements
  • Empathy with customer & colleagues
  • Ability to carry out a diagnosis and answer customer issues
  • Proposing solutions to meet customer needs while respecting company processes
  • Highlighting and promoting the solution, whilst being sure that the customer understands and has agreed the solution
  • Ensuring personalised care on each occasion
  • Developing customer loyalty, and promoting brand image
  • Being organised, professional at all times

MANAGING CUSTOMERS

  • Applying techniques of remote customer care
  • Reassuring customers and adapting communication according to the correspondent’s profile
  • Defending proposals to the customer using positive and professional language, drawing on product and company knowledge
  • Simultaneously managing the tools and keeping control of the customers conversation
  • Escalating if necessary to a competent counterpart for resolution
  • Gathering and summarising information to complete the customer file and qualify calls
  • Reporting all malfunctions encountered
  • Remaining aware of the product environment

IDEAL TRAINING & EXPERIENCE

  • Fluency of language used with the customer, both spoken and written
  • Competence with office/PC & automation tools
  • Excellent telephone skills; good writing skills
  • Passionate about delivering customer service
  • Previous Customer Service delivery experience

Required skills

  • Customer Service Advisor
  • Contact Centre Advisor
  • German Speaking
  • Call Centre Advisor

About CCR Recruitment

About CCR Recruitment Ltd
CCR is a respected provider of recruitment services to the contact centre industry. We pride ourselves on speed of response, providing a quality service and our in-depth industry knowledge.

Over the last 15 years, we’ve built a database of the highest calibre, cherry-picked candidates to match our clients’ growing staffing needs. We place highly skilled professionals in Contact Centre, Telesales, Customer Management and Customer Service roles – spanning global blue chip organisations to the UK’s most established brands.

What’s different about CCR is that we’re not just recruitment specialists. At director-level, we collectively have over 60 years’ firsthand experience in the contact centre industry. This makes us perfectly placed to deliver a balanced, wholly refreshing approach to your recruitment needs.

Job Summary

  • Company
    CCR RECRUITMENT LIMITED
  • Location
    Milton Keynes, HC
  • Salary
    19,500.00 - 21,000.00 £  per year  Plus EXCELLENT benefits and bonus
  • Job Type
    Full Time
    Permanent
  • Job Category:
    Customer Support/Client Care
  • Occupations:
    Call Centre
    General/Other: Customer Support/Client Care
  • Years of Relevant Experience
    1+ years
  • Career Level
    None of these
  • Contact:
    Kirtrina Street
  • Phone:
    0208 301 3555
  • View Company Profile