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IT Apprentice Support Analyst
This is an excellent opportunity for a motivated individual to develop their long-term career working as an Apprentice Support Analyst for an award winning, West Berkshire based managed services provider. As part of a Higher Level 4 IT Apprenticeship, you?ll gain hands-on experience, industry recognised Microsoft, CompTIA and ITIL qualifications all whilst earning.
Who will I work for, and what will I do?
Established in 1996, the employer is an award winning Managed Services Provider with a well-established services portfolio encompassing Managed Services, Cloud computing and Technology solutions primarily into the small and mid-sized business sectors throughout the South of England. Based in the hub of the Thames Valley, they have an impressive track record of providing high quality IT support and solutions and hold specialist accreditations from industry leading vendors; HP, Microsoft, VMware, Dell, Citrix and Veeam. Due to continued growth and success, they are now looking to appoint an Apprentice to assist with the build & configuration of customer systems as well as providing first-line technical support as part of the service desk team. A significant part of your development within this position will be through their Service Desk function and as such, customer interaction will be significant, specifically receiving and responding to customers support queries.
Other key responsibilities will include:
What training will I receive?
Firebrand offers a unique Higher Level 4 IT Apprenticeship scheme that provides award-winning industry training and certifications, valuable work experience and offers on-going support all with the ultimate goal of securing you a long-term career within the world of technology.
During your 24 month IT apprenticeship programme, Firebrand will provide residential training at our distraction-free training centre. Our method of accelerated training allows you to achieve industry-recognised certifications such as CompTIA, ITIL and Microsoft faster, giving you more time to put your new skills in to practice within a working environment. Firebrand will also provide you with a Mentor who will be supporting and assisting you with your development. By the end of your 24 month apprenticeship, in addition to having numerous industry recoginesed qualifications, a steady career with a supportive employer, you will also be recognised by the British Computer Society (BCS) for entry onto the register of IT Technicians, confirming SFIA level 3 professional competence.
What experience do I need?
You?ll possess a flexible attitude paired with the ability to perform under pressure. Although technically you?ll be passionate and demonstrate core IT skills, our focus will be on your communication skills and ability to speak with clients. You?ll show a commitment to quality as well as a thorough approach to work
Finally, you will have:
What happens after my apprenticeship?
In addition to gaining numerous industry qualifications throughout your apprenticeship, there is an opportunity for a motivated, mature and hardworking individual to forge a long-term career within an exciting and friendly organisation.
Direct career path opportunities for this role would be to progress within the service desk team with future opportunities to consider engaging in field based installation and support activities.