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Zara Sales Assistant London Wh...

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Zara Sales Assistant London White City

Job Title
SALES ASSISTANT POST
Reporting to
RESPONSIBLE / DEPUTY MANAGER
HEAD CASHIER and/or GENERAL MANAGER
Purpose
To support store objectives by delivering excellent service in line with store needs and to ensure the effective maintenance of designated sections
Key Responsibilities
• Be aware of what happens day to day in the store
• Maintain responsibility for one or several sections of the store as instructed by your Manager keeping a basic image of the area (folding and displaying)
• Process sales, exchanges and refunds efficiently, accurately and quickly in all payment methods
• Ensure that good housekeeping standards are maintained on the shop floor when required and ensure that the Cash desk areas are replenished and kept tidy throughout the day.
• Ensure that customers are acknowledged and receive a quality service either face to face or over the telephone
• Maintain excellent standards in the stockroom by organizing and arranging the stockroom efficiently
• Provide till reports throughout the day to Managers and colleagues when required
• Ensure complete efficiency when following opening and closing cash desk procedures
• Investigate and resolve discrepancies with support from the Head Cashier
• Be actively involved in the delivery and ensure new stock is available for replenishment on the shop floor before the store opens
• Comply with the Company Security Procedures and policies. Ensure that relevant documents are understood and signed.
• Continually develop stock knowledge and promotions throughout the store
• Be available for Cashiers should they request help
• Ensure effective communication with the Management Team at all times
• Complete other tasks as necessary to support the overall store
• Comply with the Company Health & Safety Policy at all times
Experience and Qualifications
• Previous fashion retail experience and/or excellent customer service experience preferred
• Previous cash handling experience desirable
Skills and Attitudes
• Love/and or passion for fashion
• Strong numerate and literacy skills
• Articulate and good communication skills
• Accountability
• Energetic & enthusiastic
• Good interpersonal skills
• Strong initiative & self motivation
• Ability to work independently and as part of a team
• Ability to work under pressure
• Flexibility to work varied hours including nights, weekends and holidays
• To maintain good standards in personal presentation in order to represent the image of the brand
This job description is designed to help you understand your role better and to improve the effectiveness of our recruitment process. It is not an exhaustive list of all the things that you may be required to do and maybe required to take on additional tasks.