Customer Service Advisor (21hrs Saturday, Sunday, Monday)
Senior Customer Service Advisor - Part time
Part-time: 21 hours per week, Saturday, Sunday & Monday
Working pattern: 7 hours per day, between 7am and 11pm, Saturday - Monday
We are currently hiring for a number of part-time Senior customer service advisors positions for start dates in February, to based out of our Sunderland office on Doxford International Park
Successful candidate will benefit from an extensive training program upon joining and a starting salary of £18,580 pro-rata.
As a Senior Customer Service Advisor, you'll play a key role in our Customer Solutions team. We'll look to you to take a genuine interest in our customers, putting yourself in their shoes to provide an excellent experience every time. It's all about understanding, investigating and responding to questions with meaningful, well-thought-out answers.
At Barclays we genuinely care about our customers and are passionate about helping them achieve their ambitions in the right way. We are looking for highly motivated individuals who are dedicated to making our customer interactions memorable. An important part of your role will be to manage customer applications end to end. We will support you with full training to ensure that you are confident and equipped to become a successful financial specialist and expert in Barclays products and services.
We have a number of contact and processing centres, and there's a full spectrum of customer service roles - covering online, email, written and telephone-based platforms. Your team will support our customers through telephony activities - supporting colleagues across the business by ensuring the standards of our service are consistently high.
At Barclay's we take the development of our people very seriously. We are dedicated to helping our people realise their full potential encouraging you to take control of your progression in a vibrant, innovative and multi -award winning contact centre.
As a Senior Customer Service Advisor, your main responsibilities will involve:
Understanding our customers' short and long-term needs to provide answers that are right for them
Supporting our customers by providing products and information on lending solutions and transactional banking
Identifying ways to improve our products and services, and speaking up to make banking simpler for our customers and colleagues
Constantly developing your skills and understanding within your role, and coaching colleagues to help them be the best they can
As a Senior Customer Service Advisor, your skills and qualifications will include:
A passion for providing excellent customer services either within the financial services industry or a similar customer centric industry
Experience working in a customer focused environment and delivering an excellent experience to customers
Experience of building relationships with customers to provide a service that's simple and effective
The confidence to challenge and improve our current systems and processes
The ability to explain complex financial information clearly to customers with no expertise
Excellent problem-solving skills
Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary, flexible hours and all the tools, technology and support you need to succeed. All this, plus a unique company spirit that encourages people to achieve their best.
All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards.
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.
At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.
We will consider applications from job share applicants.
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We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.