Motor Claims Technical Manager

Background

AXA Personal Lines Motor Claims has a commitment to unlock your potential to achieve brilliance and we have an opening for an experienced Motor Claims Technical Manager to be based in Birmingham.

This role will encompass managing all the technical aspects of claims handling for AXA Personal Lines Intermediary Motor product lines to ensure that AXA can boast the best Motor Claims business in the UK market by the end of 2012.

You will manage a portfolio of large and complex personal injury claims (minimum potential value of £250,000, but with a significant exposure to claims in excess of £1m) efficiently and cost-effectively for the Company through comprehensive investigation into policy liability, legal liability and quantum using external suppliers where necessary.

Also, you will be responsible for the development of staff and to the delivery of a large loss specific strategy so Leadership qualities would also be beneficial.

As part of this role, you will

Continually develop & implement innovative and market leading technical claims processes that evolve with the changing legislative landscape including operational technical claims decision making (Leakage), indemnity supply chain (e.g. Panel Solicitors and other Suppliers), recoveries (including third party liability recovery), fraud, salvage etc
Define claims decision making policy for all PLI Motor Claims
Develop and use data to measure and drive improved indemnity control performance
Drive continuous improvement in technical decision making quality, i.e Ensure technical learning points from OFR, CFR & QA are incorporated into PLI Motor Claims process
Work closely as a team with Customer Service Manager and Claims Change Manager to ensure that Claims experience drives improvements throughout the insurance value chain, including product wordings and IT solutions
Provide Technical input to PLI Motor Claims Operations, Supplier Management, Change and Audit/Controls functions
Ensure that the Technical requirements and expectations across the other areas of PLI Motor Claims are clearly defined and implemented
Contribute to Opponent Specific Strategies e.g. but not limited to CHOs, TPIs, Claimant Solicitors
Management of large loss and contentious claims
Engage with Technical Underwriting, Actuarial, Re-insurers and PR in making technical decisions and executing them
Work with complaints team to ensure that FOS positions feedback into stage 2 complaint decisions so that we are deliberate in which cases we allow to go to the FOS
Work closely with Direct Motor Claims Technical Manager to monitor performance and alignment of processes

Skills, knowledge and behaviour

CII qualification or similar with broad experience in a claims environment and significant experience in dealing with large and complex claims with a strong commitment to proactivity and customer service

Strong experience across all elements of technical claims, technical claims management and people management is essential.

Additionally, you will have strong large Loss Claims management as well as project management experience.

Experience of operational management preferred
Excellent ability to work collaboratively with suppliers and the wider claims function
Excellent influencing, negotiating and communication skills
Entrepreneurial and team spirit essential

Additional job board published information

Please ensure your application is fully submitted by the closing date.

Resourcing Contact: Stacey Smith stacey.smith@axa-insurance.co.uk

Successful applicants will be notified after the Closing Date. Emailed applications will not be accepted.

Type:	Full Time, Permanent
Salary:	Competitive
Job Category:	Accounting/Finance

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