We are currently recruiting for Concessin Manager in House of Fraser Carlisle .

Job Purpose:

As a Concession Manager  you will recruit, retain, motivate and develop your team to drive the success of our concession in House of Fraser Carlisle . You will maintain exceptional visual merchandising standards and deliver outstanding customer service that provides a unique shopping experience to our customer. You will ensure the profitability of the outlet and drive sales through effective management and communication with your team.

Principal Accountabilities

Service and Sales

- Provide a service to our customers that endeavours to meet their needs and exceeds their expectations.
- Manage and coach your team in selling techniques and product knowledge to ensure that customer`s needs are met within our concession in House of Fraser Carlisle .
- Provide an inviting and welcoming atmosphere for our customers to experience our product in a relaxed and elegant environment.
- Develop, manage and implement promotions in order to drive sales and develop brand awareness.

Product

- Present the product to our customer, utilising the visual merchandising guidance, in order to maximise sales opportunities with effective use of space and stock availability.
- Respond to business trends and external factors to action changes needed to capitalise on opportunities to maximise sales.
- Develop an in-depth knowledge of our product and utilise your allocation to maintain availability to customers.

Operations

- Ensure your staff are adequately trained and competent with till, banking and cash handling procedures.
- Manage your relationship with your line manager to ensure clear communication channels are developed.
- Monitoring and maintaining the health and safety of your team, colleagues, customers and contractors.
- Develop relationships with the relevant departments to ensure that the maintenance of the premises ensures a safe and aesthetically pleasing working and shopping environment.
- Adherence to the company`s Stock control procedures, supporting the 1% stock loss level.
- Analyse business performance and identify action plans to develop the commercial success of the brand within the outlet and exceed sales and profitability targets.


Team Management

- Recruit, induct, retain and develop your staff to enhance the values of the brand and contribute to the success of the business.
- Develop, review and appraise your staff based on Key Performance Indicators.
- Motivate and drive your team to achieve sales and performance targets through the use of incentives, sales targets, performance development goals and regular team meetings.
- Coordinate your staff to ensure effective service is available at all times whilst maintaining profitability.

Person Specification

Essential

- Passion for fashion
- Customer service focused
- Sales and target driven
- Visual Merchandising skills
- Commercial awareness

Desirable

- Excellent communication, organisation and planning skills
- Motivator
- Ability to learn

Follow Phase Eight jobs here