We currently recruiting for Multi-Lingual Gaming Support Agents for our client based in Belfast.

The person in this position will work in a team environment to support customers with billing and account enquiries and technical issues. The role requires a high level of technical knowledge with an equal focus on delivering an exceptional customer experience via both telephone and email in a timely and efficient manner.

Responsibilities:

• Provides excellent customer service and technical support to skilled gamers via telephone and email
• Provides a positive customer experience through, efficient, friendly, high quality response
• Fields customer inquiries across all support channels:
  
• Member Services,
• In-Game Support
• Technical Support
  
• Completes translations from English to [EU Language] for standard texts and templates
• Maintains a good working knowledge of products and services and PC technical support.
• Assists with knowledgebase maintenance, FAQ review, and pre-formatted responses.
• Takes part in, and encourages active participation in team discussion activities.

Currently recruiting applicants who are fluent in any of the following languages:-

German Speaking
Norwegian Speaking
French Speaking
Swedish Speaking
Finnish Speaking
Hebrew Speaking
Danish Speaking
Dutch Speaking
Arabic Speaking

Essential Criteria:

• Fluency in written and spoken English
• Customer Focus - 6 months outstanding customer service experience in a service driven environment
• Working with Others - Demonstrates experience of working in a team based environment supporting the team in achieving the highest quality standards and takes an active role in generating team morale
• Planning & Organising - Ability to multitask, plan and prioritise workload

Relocation package available