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IT Support Assistant - 1st / 2...
IT Support Assistant - 1st / 2nd Line
Our client currently has an exciting opportunity for an IT Support Assistant, reporting to the Network Administrator, to provide IT and telephony support to all group employees based in the Liverpool and Bristol offices including home based users. This includes Windows Desktop Operating System support, printers, scanners, hardware troubleshooting and android and iPhone support.
You will be responsible for the provision of support to users from the installation and configuration of computer systems, diagnosing hardware/software faults and solving technical and application faults either over the phone or in person as well as general office facilities support. You will also manage support requests alongside a 3rd party IT provider and will undertake network administration to assist with the creation of IT documentation.
We are looking for someone with a CompTIA A+ and a CompTIA Network+ qualification, with Microsoft qualifications being advantageous but not essential. With previous experience in a similar IT support role, you will have a good understanding of LAN and WAN technologies, desktop/laptop technologies and basic network troubleshooting tools. Knowledge of Windows 7 and Microsoft Office 2010 is also important with experience of Windows Server 2008 and 2012, Office 365 and an awareness of virtualisation technologies being advantageous however not essential.
You must have a responsible attitude towards IT security and data protection combined with a logical approach to support resolution and an ability to use your own initiative to work with limited guidance and resolve support requests. Effective communication skills are crucial in order to quickly build rapport with customers and third party suppliers as well as organisational skills and a strong work ethic.