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Waiter / Waitress
Runner / Waiter / Waitress
Being a Runner is a crucial role within the Food & Beverage department. The Runner will be responsible for the delivery of food and drinks in a timely manner, ensuring only the highest quality products reach the guest. Every guest must be provided with a quality experience to maintain and develop a consistent level of hospitality, and The Waiter / Waitress will play a big part in making that happen!
Topgolf is an extremely popular venue, and our guests visit us for our fun, friendly, and engaging associates. We only hire the best in class!
If you think you have what it takes to join our team and kickstart your career in Food & Beverage, click the apply button now!
Growth: Topgolf is showing tremendous growth and we know that is down to our fantastic team. With 60% of our promotions taking place in house, we pride ourselves on developing associates to understand the operations, providing them with the tools and training to excel and progress in different sectors of the business.
Fun: One of Topgolf’s Core Values is Fun, we believe the product of Topgolf is fun and we want our associates to experience this for themselves. Some of the benefits you can look forward to as a Topgolf associate include enjoying free use of the facilities whilst not on shift, as well as discounts on food drink and events, so your friends and family can join in on the fun! Impress your guests; free golf lessons will also be provided to all members of the Topgolf Team.
Not only do we want our associates to have fun when they clock out, but we strive to create a team that looks forward to getting up in the morning and coming into work. Topgolf offers flexible working, staff incentives and empower our team members to think outside the box and collaborate to how they can have more fun on shift.
Responsibilities of our Runner / Waiter / Waitress
To recognise the importance of a first impression, professionally greet every guest and represent Topgolf in a friendly and welcoming manner in every interaction and when taking or delivering the guests order. You should be mindful that the guest has received their complete order and has cutlery, napkins & sauces etc. Ensure that check backs are completed within the required time.
To have knowledge of all areas of the department, ensuring the food & beverage is being delivered to the standards expected.
To understand the specifications to which all food and drink should be served, being the last check that food and drink is of the best quality before delivering to our guests.
To ensure food and drinks are delivered to guests in a timely manner, from time to time this may require communication with other departments to provide support with completing this task.
To ensure each guest’s individual and specific needs are met, if unable to facilitate this with own knowledge, understanding who can is vital.
To maintain the Food & Beverage area to be clean, tidy and organised at all times, ensuring that guests finished plates and glasses are cleared in a timely fashion.
To respond to all issues with guests, efficiently ensuring minimal disruption to their Topgolf experience and in line with Topgolf’s complaints policy.
To ensure each guest has a great hospitality experience during their visit to Topgolf.
Previous experience in the Leisure / Restaurant sector is desirable, however full training will be provided.
Topgolf is the premier golf entertainment venue where the competition of sport meets your favourite local bar. You can challenge your friends and family to addictive point-scoring golf games that anyone can play all year-round. Just picture a 240-yard outfield with dartboard-like targets in the ground. The closer to the centre or “bull’s-eye” you get your microchipped ball, the more points you get. Score even bigger with Topgolf’s extensive food and drink menu, served to you by one of our bayhosts.