About the Job
Work From Home - Customer Service - Arise Virtual Solutions
Your Home - Your Business - Our Clients - Your Choice
Service Revenue between £7.00 and £8.50 (client dependant)
National Outsourcing Association award winning work at home specialists Arise Virtual Solutions is rapidly expanding in the UK thanks to a huge expansion in its service to leading brands such as BT, Sky, NPOWER and Square Trade.
Servicing NPOWER from the comfort of your own home, you will be responsible for answering customer queries and general inbound customer service calls. This could range from updating a meter reading, taking a payment or setting up a payment plan. Some calls may be a little more complex, but your certification course will ensure you are comfortable and capable of handling the full range of enquiries. You will also need to ensure all procedures are carried out wit in the regulatory requirements, whilst ensuring that NPOWER customer's interests are at the forefront of the service you provide.
While servicing Sky from the comfort of your own home you will be responsible for troubleshooting Customer's issues with their satellite signal or any issues that are occurring with their Sky boxes. You will book engineer visits either for installing brand-new Sky TV installations or to resolve any TV technical issues. Other queries may involve taking payments, answering bill queries or performing upgrades to the customer's TV package. The Sky knowledge base will support you with all of the different types of customer queries that you will encounter.
We are looking for agents who either have previous call centre experience or delivered customer service in a face to face context. You will need excellent communication and problem solving skills, be empathetic and remain calm under pressure. Working from home you need to be self-motivated, honest and reliable.
If you would like to know how you can service from the comfort of your own home, choose your clients and choose your hours*, all whilst working for your own company, then why not click join one of our live information sessions, dates and times on our website and apply now.